"In his State of the City address in January, Mr. Finkbeiner said one of his goals for 1999 was to increase the level of service city employees give to citizens."

"He said the city’s goal is for citizens to begin using the 936-2020 number in place of calling individual departments of city government. If all the calls are focused on one line, it becomes easier for officials to respond to concerns in an orderly fashion, and citizens don’t have to maneuver their way through the mazes of city bureaucracy, he said."

http://www.clipfile.org/1999/04/15/334/

Got to love Google

Makes one wonder then why is Call City Hall not farming out the complaints about sidewalks not being cleared and why Ms. Frederick's, Kroma and Reinbolt get the twisted shorts syndrom when a citizen is doing as then and now Mayor wants, citizen involvement.